PRIVACY POLICY

Mount Hawke Youth & Community Group

Privacy Policy August 2022

 

Our contact details

Name: Mount Hawke Youth & Community Group

Address: Gover Waterworks, Mount Hawke, Truro TR4 8BP

Phone Number: 01209 891491

E-mail: info@mounthawke.com

 

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)

 

How we get the personal information and why we have it

All of the personal information we process is provided to us directly by you for one of the following reasons:

  • Emergency Contact details

  • Contacting you if we need to adjust or change a booking

  • To enable us to move your booking on request

  • Occasional email shots containing offers, competitions and updates

 

We also receive personal information indirectly, from the following sources in the following scenarios:

  • If you are part of a larger group such as a school, college or other organisation using MHY&CG

We use the information that you have given us in order to:

  • Cross reference your paid booking session

  • To ensure you have read and agreed to our terms and conditions of use

  • Contact you in the event of a change to booking

We will not share your information with anyone.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: [delete as appropriate]

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@mounthawke.com

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We have a legitimate interest.

 

How we store your personal information

Your information is securely stored.

We keep your basic information backed up on a secure third party server for 3 years. We will then dispose your information by permanently deleting

CCTV In the skatepark

Mount Hawke Youth & Community Group uses closed circuit television (CCTV) images to protect the company's property and to provide a safe and secure environment for employees and visitors to the company's business premises.

This system only records images. There is NO audio recording - i.e. conversations are not recorded on CCTV.

CLICK HERE FOR OUR FULL CCTV POLICY

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us via email info@mounthawke.com or call 01209 891491 or via post to

Mount Hawke Youth and Community Group

Gover Waterworks

Mount Hawke

Truro

TR4 8BP

if you wish to make a request.

 

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@mounthawke.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk